Fixed reserve FAQs

This page should help answer any questions you might have about fixed reserves.

We hold a fixed amount of your funds in reserve for the duration of your contract with Checkout.com to cover things like chargebacks and refunds. This is known as a fixed reserve.

The fixed reserve amount will be held for the duration of your contract with Checkout.com. If your contract with Checkout.com is terminated, we will hold the fixed reserve amount for a period of 26 weeks after termination.

Your fixed reserve amount is subject to increase or decrease depending on the volume of transactions you process, your financial health, the number of refunds and chargebacks, and any other factors that affect your risk profile.

Yes, your fixed reserve is safeguarded.